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Troubleshooting Guide

Important

Before addressing the issues listed below, it is essential to first check the following points, as these basic checks are often overlooked and can be the cause of many problems:

  • Ensure that all cables and antennas of the device are correctly plugged in the right places.
  • Check that the device is powered on and the internet connection lights are on.
  • Verify that the SIM card is correctly inserted into the device.
  • Make sure your internet connection is functioning properly.
  • Ensure there is no unusual noise or strange smell coming from the device.

These checks are crucial to avoid wasting time on issues that may have simple causes. If these steps are properly followed, it is likely that the problem you are encountering originates from one of these points.